The Practical Innovator's Guide to Customer-Centric Growth

The Practical Innovator's Guide to Customer-Centric Growth

A New Science for Customer Experience

Mike Boysen's avatar
Mike Boysen
Oct 20, 2021
∙ Paid

Sorry to hit you with two in one day, but this one just hit over on ZDNet on Paul Greenberg’s blog.

Please check it out!

The CRM industry: A new science for customer experience | ZDNet

User's avatar

Continue reading this post for free, courtesy of Mike Boysen.

Or purchase a paid subscription.
© 2026 Michael A. Boysen · Publisher Privacy ∙ Publisher Terms
Substack · Privacy ∙ Terms ∙ Collection notice
Start your SubstackGet the app
Substack is the home for great culture