4 Comments
User's avatar
Mike Boysen's avatar

Did I mention I was in the CRM industry for 25 years+?

Alex Yang's avatar

So, we can have multiple main(core) jobs? Or just 1 main(core) job ? Or they are different things? Thanks

Mike Boysen's avatar

Is there only a single core process in an enterprise? The answer is that the job is an angle and how we look at a problem, not how you do it. So you can fine tune the angle in the number of different ways.

I'm not sure if I got the context of your question completely right

User's avatar
Comment removed
Jun 2, 2025
Comment removed
Mike Boysen's avatar

Just so I can hop on the fast-follower bandwagon, think of the end-state. Is it really "protecting the momentum in high-trust, high-customization workflow" or is it some more abstracted while being more tangible?

I've explained it like this for years ..."how much would an executive pay for an appliance that swiped his credit card for $1 and $10 out the other end?" While that's fantastical, isn't it kind of what AI is doing on a number of fronts? Ask it for an outcome, and it delivers.

That's where we're going, and that will completely disrupt "CRM" as we've known it for 30'ish years.