Future-Proof Your Services: Technology, Jobs-to-be-Done, and the New Era of Customer Outcomes

Table of Contents

• Redefining "Service" Through the Lens of Jobs-to-be-Done

• The Power of Abstraction: Doing More with Less (Visible Complexity)

• Mini-Case Study: Service Abstraction in Personalized Healthcare Management

• Designing for Outcome-Oriented, Abstracted Service Experiences

• The Future of Service: Personalized, Proactive, Autonomous, and Highly Abstracted

• Embrace Abstraction to Win the Future of Service