Future-Proof Your Services: Technology, Jobs-to-be-Done, and the New Era of Customer Outcomes

May 07, 2025

∙ Paid

Table of Contents

Redefining "Service" Through the Lens of Jobs-to-be-Done
The Power of Abstraction: Doing More with Less (Visible Complexity)
Mini-Case Study: Service Abstraction in Personalized Healthcare Management
Designing for Outcome-Oriented, Abstracted Service Experiences
The Future of Service: Personalized, Proactive, Autonomous, and Highly Abstracted
Embrace Abstraction to Win the Future of Service

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