The Practical Innovator's Guide to Customer-Centric Growth

The Practical Innovator's Guide to Customer-Centric Growth

How to Build a Capital-Efficient and De-Risked Innovation Strategy: A Practitioner's Playbook

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Mike Boysen
Oct 10, 2025
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Table of Contents

  1. Chapter 1: The High Cost of Guesswork

  2. Chapter 2: The Fallacy of “The Next Big Thing”

  3. Chapter 3: Thinking from First Principles: The Bedrock of True Innovation

  4. Chapter 4: The Unchanging Truth: Mastering Jobs-to-be-Done

  5. Chapter 5: Expanding the Moat: The Power of Doblin’s 10 Types

  6. Chapter 6: A Critical Eye: Prioritizing with Clarity

  7. Chapter 7: The Portfolio of Real Options: Investing in Uncertainty

  8. Chapter 8: Building the Unassailable Engine: A Practical Playbook

    • Step 1: Deconstruct the Problem with a First Principles Mindset

    • Step 2: Anchor Your Strategy to the Job-to-be-Done

    • Step 3: Ideate with Doblin’s 10 Types

    • Step 4: Prioritize with Clarity, Not Complexity

    • Step 5: Execute as a Portfolio of Real Options

Chapter 1: The High Cost of Guesswork

In today’s business world, “innovation” is a word you hear everywhere. It’s on mission statements, in press releases, and in just about every pitch deck. Yet, for all that talk, the way most companies go about it is surprisingly unsophisticated. It’s less a science and more a high-stakes guessing game. This approach isn’t just inefficient; it’s a massive drain on capital, talent, and energy. It’s time to pull back the curtain on why this conventional model is so flawed and why we desperately need a new one.

The traditional innovation playbook is built on a few really shaky assumptions. We’ve all seen the media’s obsession with the “lone genius” or the “serendipitous breakthrough.” This narrative makes it seem like success is just about getting lucky. It glosses over the fact that truly great innovation is a systematic and rigorous process, not a lightning strike. When you buy into the myth, you’re setting yourself up for failure.

One of the biggest mistakes conventional innovators make is their reliance on surface-level market research. They’ll run surveys or focus groups asking customers what they want. But what people say and what they actually do are two different things. This kind of research only reveals the symptoms, not the underlying disease. For instance, a customer might say they want a faster, lighter phone. What they’re really trying to do is get a job done: stay connected on the go without being weighed down. By only focusing on the symptom (the phone’s weight), companies miss the truly transformative opportunities that could solve the real problem (e.g., a smart watch or a foldable screen). This isn’t just a minor mistake; it’s a fundamental misdiagnosis.

This superficial approach also leads to what we’ve all experienced: feature creep. Teams, desperate to justify their work, just keep piling on new features. Each one adds complexity and cost, but they rarely address the core customer need. You end up with a product that’s bloated and expensive, all because nobody asked the most important question: “Is this new feature essential to getting the customer’s job done?”

And then there’s the “big bet” mentality.

  • A new project gets a massive budget.

  • A team goes off into a secret lab for a year or two.

  • They launch the product with huge fanfare.

When the product inevitably fails to meet its wildly optimistic targets, it’s a colossal waste of resources. This approach treats innovation like a lottery ticket: you buy one expensive one and hope you win big. But a winning strategy shouldn’t rely on luck. It should be about disciplined, incremental learning. This linear, all-or-nothing process offers no room for course correction. Once you’re on the path, you’re committed, even if all your initial assumptions were wrong.

This high-risk guesswork is a trap. It’s a system built on flawed foundations: surface-level data, reactive feature development, and one-shot gambles. It doesn’t de-risk your business; it actually dramatically increases it. The cost isn’t just financial; it’s the missed opportunities and the erosion of a company’s ability to compete. To break free, we’ve got to abandon this old way of thinking and start with something much more fundamental—a way to get to the core of any problem. That’s exactly what we’ll explore in the next chapter.

Chapter 2: The Fallacy of “The Next Big Thing”

A lot of companies get caught in a dangerous trap: the belief that innovation is all about building a better product. They’re obsessed with creating the next big thing, the next breakthrough gadget. But this mindset is a strategic dead end. In today’s hyper-competitive world, a product’s features or performance are not a sustainable advantage.

Why not? Because it’s just too easy to copy.

  • A competitor can quickly reverse-engineer your product.

  • They’ll find the best features and replicate them.

  • They might even improve on them, all while undercutting your price.

The time it takes to go from a groundbreaking idea to a commodity has shrunk from years to mere months. Think about the smartphone market. Early on, new models offered massive leaps forward—the first touchscreen, the first high-res camera. Now, new phones are mostly just a little faster or have a slightly better camera. It’s a race to the bottom, where companies are locked in a vicious cycle of incrementalism. They’re focused on building a slightly better version of what already exists, not on creating a fundamentally new market.

This singular focus on the product itself is also incredibly limiting. It blinds you to the nine other ways you can innovate. The real power of a great innovation strategy isn’t in one single feature; it’s in a combination of different types of innovation that are much harder to copy.

For example, while you’re pouring millions into making your product 10% faster, a competitor could be creating a new business model that changes how customers pay for it. Or maybe they’re building a new distribution channel that makes it easier to get. Or perhaps they’re creating a powerful brand that people want to be a part of. All of these are innovations that have nothing to do with the product itself, but everything to do with long-term success.

The obsession with “the next big thing” also leads to building solutions in search of a problem. A team gets excited about a new technology and tries to force it into the market, hoping people will find a use for it. This almost never works.

You can’t build an unassailable innovation engine by just focusing on your product. You’ve got to think bigger. You’ve got to recognize that the most defensible positions are built on layers of innovation that are interconnected and mutually reinforcing. In the next chapter, we’ll start building this new foundation with the most powerful intellectual tool you’ve got: First Principles Thinking.

Stay tuned: there will be a full set of courses diving deep into this release to the public very soon.

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