The Practical Innovator's Guide to Customer-Centric Growth

The Practical Innovator's Guide to Customer-Centric Growth

Is Flawed Segmentation Killing Your Growth? Try JTBD

Learn why age, industry, or persona often mislead and how needs-based segments reveal true innovation opportunities.

Mike Boysen's avatar
Mike Boysen
May 06, 2025
∙ Paid

Table of Contents

  • Why Traditional Segmentation Falls Short

  • The JTBD Approach: Segmenting by Desired Outcomes

  • How to Implement JTBD Segmentation (The Process)

  • The Power of Needs-Based Segments

  • Mini Case Study: SaaSCo Finds Hidden Needs

  • Mini Roadmap: Acting on JTBD Segments

  • Elevating Abstraction: Segmentation for Future Growth

  • Conclusion: Stop Guessing, Start Solving

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