The Practical Innovator's Guide to Customer-Centric Growth

The Practical Innovator's Guide to Customer-Centric Growth

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The Practical Innovator's Guide to Customer-Centric Growth
The Practical Innovator's Guide to Customer-Centric Growth
Saving a major technology investment

Saving a major technology investment

And not taking the re-platforming bait

Mike Boysen's avatar
Mike Boysen
May 28, 2020
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The Practical Innovator's Guide to Customer-Centric Growth
The Practical Innovator's Guide to Customer-Centric Growth
Saving a major technology investment
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I’ve talked many times about the high volume of product failures over the years; but there are also a number of delivery/execution failures that can occur within the consumption chain of the product. A technology failure could be due to a poor implementation, a misaligned selection process, or simply a bad product with a great sales development team. Other times, organizational factors, procedures, or lack of best practices could play a role in the perception of a technology’s performance or scalability.

This becomes a real problem when enterprises look back at a multi-million dollar implementations and the subsequent recurring fees paid to a software vendor.

Should you re-platform, or should you dig a little bit deeper?

If you don’t understand what is driving the poor performance at the right level of abstraction, the risk you face is replicating the same set of circumstances all over again.

This is a real story, but the names and circumstances have been changed for confidentiality.

T…

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