Spaghetti And Meatballs Is Great For Dinner — How About Some Sauce?

Some of you may be wondering what all of this outside-in process stuff is so I thought I would try to paint a simple picture for you. I have been either consulting or working in Corporate America for 26 years now. Most of that time I couldn’t see the forest through the trees, or the dinner through the spaghetti. I was delegated to my little part of the corporate world. However, unlike many in the working world, I was soon given the chance to see things at a higher level — first as a bank examiner and then as a consultant.

When I got into the private sector of banking, I was with one of the largest lending institutions in the country. We were crazy busy buying banks. While we could optimize operational efficiencies doing this, it was pretty much impossible to integrate the different credit and lending cultures. Each region I visited did just about whatever they wanted to, and it showed. I knew it was a problem, and fixing it was one of the initiatives in which I got to play a role. Stil…