The Practical Innovator's Guide to Customer-Centric Growth

The Practical Innovator's Guide to Customer-Centric Growth

Stop Optimizing the Checkout: The JTBD Way to Win Customers Before They Even Buy

Uncover the Hidden Struggles of High-Stakes Business Decisions.

Mike Boysen's avatar
Mike Boysen
May 27, 2025
∙ Paid

Table of Contents

  • Introduction

  • Part 1: The Anatomy of a Flawed Journey

    • From Funnel to Frustration

  • Part 2: A New Framework: Deconstructing the "Job of Selection"

    • The Functional, Emotional, and Social Components of a Confident Choice

  • Part 3: Innovating the Selection Journey: From Today to Tomorrow

    • Building a Decision-Enablement Engine

  • Part 4: Go From Theory to Practice in Minutes

    • Stop Admiring the Problem and Start Solving It

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