The Practical Innovator's Guide to Customer-Centric Growth

The Practical Innovator's Guide to Customer-Centric Growth

Marketers Today: "We are struggling to cut through the increasing noise and connect with buyers who are overwhelmed with information"

The Anti-Marketing Guide: Focus on Jobs, Not Products

Mike Boysen's avatar
Mike Boysen
Mar 19, 2025
∙ Paid

Practical Innovation w/ Jobs-to-be-Done is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.

Are your marketing campaigns falling flat? Do you find yourself highlighting product features that don't quite resonate with your target audience? In today's crowded marketplace, traditional marketing approaches often miss the mark by focusing on what a product is rather than what it does for the customer. There's a better way to connect: it's called Jobs to be Done (JTBD).

Understanding the "Job" Customers Hire You For

JTBD is a powerful framework that shifts the focus from your product's features to the fundamental "job" your customers are trying to get done in their lives. It's about understanding their core needs and motivations beyond demographics. For instance, instead of marketing cybersecurity software based on its advanced encryption, a JTBD approach focuses on the "job" the customer is trying to do: "protecting the org…

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