The Future of Facilities: Outcome-Driven Contracts & Workplace ReadinessLeveraging JTBD Principles to Redefine Service Value Beyond Traditional SLAs in the Hybrid ModelMike BoysenApr 26, 2025∙ Paid11ShareTable of ContentsIntroduction: The Broken ContractWhy Old Contracts Fail in the New Hybrid WorldIntroducing Jobs-to-be-Done for Workplace ServicesElevating the Abstraction: From Siloed Services to Integrated Workplace ReadinessBuilding the New Contract Strategy: Key Elements for Procurement & OperationsCase Study / Scenario (Hypothetical)Conclusion & Call to ActionContinue reading this post for free, courtesy of Mike Boysen.Claim my free postOr purchase a paid subscription.PreviousNext
