I caught the tail end of a Twitter discussion, yesterday, between rwang0 (Ray Wang) and two friends, Mitch Lieberman and Esteban Kolsky. Ray had stated that while “Total Cost of Ownership” may look the same on the surface, SaaS vendors have a lower internal cost and therefore more dollars available for R&D and innovation. This is due to the 1 to many infrastructure of SaaS. I’m not interested in that debate, at the moment, although it’s an interesting point. I’m more interested in talking about successful customer outcomes.
The Opportunity Cost of Ownership in CRM
I caught the tail end of a Twitter discussion, yesterday, between rwang0 (Ray Wang) and two friends, Mitch Lieberman and Esteban Kolsky. Ray had stated that while “Total Cost of Ownership” may look the same on the surface, SaaS vendors have a lower internal cost and therefore more dollars available for R&D and innovation. This is due to the 1 to many infrastructure of SaaS. I’m not interested in that debate, at the moment, although it’s an interesting point. I’m more interested in talking about successful customer outcomes.