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The $400 Million Measurement Illusion
Why Modern Customer Experience Is Structural Theater (links to model 👇)
Jun 11
•
Mike Boysen
38:38
The $87.9 Billion Operational Blind Spot: Why Your Digital Whiteboards Are Secretly Destroying Enterprise AI Velocity
Innovation requires the cold, hard truth. I break it down, then I build it back up into something better.
Jun 9
•
Mike Boysen
1
54:25
The Trillion-Dollar Pivot: Why the Global Telecom Industry is Escaping Earth (and its Own “Dumb Pipe” Trap)
Links to Research Model and Notebook below
Jun 8
•
Mike Boysen
1
4:34
The Senior Talent Cliff: Why AI Efficiency is a Productivity Trap in Disguise
In the opening months of 2025, the technology sector arrived at a staggering divergence.
Jun 5
•
Mike Boysen
May 2026
JTBD: Creating Scalable Liquidity Mechanisms for Trapped LP Capital
Jobs-to-be-Done has evolved to be far more than Job Maps and Metrics. This is an example from an advanced innovation and strategy platform for corporate…
May 28
•
Mike Boysen
1
39:44
New Platform Intro: The $340B Healthcare IT Failure (68% Error)
This is the tease for my new platform's strategy formulation capability. More coming on this very soon.
May 8
•
Mike Boysen
1
8
38:40
April 2026
Here's Why I’m Tearing Down JTBD and Rebuilding It From First Principles
Some of you have followed me for a long time, and others have just stumbled upon me.
Apr 24
•
Mike Boysen
6
1
3
Stop Building AI Note-Takers
Discover why the transcription trap guarantees enterprise churn, and how to engineer targeted efficiency instead
Apr 13
•
Mike Boysen
5
24:00
Stop Paying for Bloated Journey Orchestration: The JTBD to Cure Your Omnichannel Illusion
Slash your 3,333:1 Idiot Index. This JTBD framework cuts $800k annual OpEx to a $0.20 compute floor.
Apr 2
•
Mike Boysen
41:14
March 2026
The Idiocy of the AI Co-Pilot (And How to Actually Build Intelligence)
The Empowerment Promise & The Oracle Fiasco
Mar 31
•
Mike Boysen
3
1
10:53
The Support Chatbot Trap: Why GenAI is the Most Expensive Apology You Will Ever Build
The Empowerment Promise & The Decade of Lost Bandwidth
Mar 27
•
Mike Boysen
3
2
1
40:43
Re-Architecting the 17 Universal Customer Journeys: The Complete Masterclass
Introduction: Ditching the “Blank Canvas” BS
Mar 23
•
Mike Boysen
2
2
49:39
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