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Stop Asking Customers What They Want
How traditional user research traps strategy in existing coping mechanisms instead of computing structural opportunities.
Aug 4
•
Mike Boysen
1
1
July 2026
Beyond the Prompt: Why the Winner of Legal Tech Will Be a Risk Engine, Not a Chatbot
How GCs and legal operations teams can re-architect AI procurement around cryptographic provenance to satisfy malpractice carriers and lower premiums
Jul 30
•
Mike Boysen
1
47:40
The 98% Overhead Delusion: Why Market Price is a Choice, Not a Constraint
Learn how to diagnose human-designed structural waste using first-principles modeling so you can re-engineer unit economics and unlock breakthrough…
Jul 28
•
Mike Boysen
1
Is Your AI Strategy True Innovation or Just Expensive FOMO?
Learn how to evaluate your current workflow, identify the real desired outcome, and build an agentic architecture that scales without adding overhead.
Jul 24
•
Mike Boysen
4
3
Intent Intelligence: Replacing the "Data Concierge" with Agentic Job-to-be-Done Telemetry
Upgrade your service model and profit model by automating goal extraction to detect silent customer abandonment before contract termination.
Jul 22
•
Mike Boysen
1
2
The 95% Failure Rate: Why Your Enterprise is Barreling Toward a Growth Stall
The market brutally punishes stagnation. With AI accelerating the turnover of the Fortune 500, it’s time to abandon innovation theater and adopt a…
Jul 5
•
Mike Boysen
1
June 2026
The $600 Million Insurance Lie: Why Paying Claims Faster is the Wrong Strategy
Over 20 years ago I spent 3 years in the insurance industry (a general agency).
Jun 29
•
Mike Boysen
41:57
Your Customer-Centricity is a Corporate Ritual
Why Surveys Lie and Physics Wins and How to Avoid a Bad Bet
Jun 26
•
Mike Boysen
1
2
The $1 Trillion Swivel Chair
6 Counter-Intuitive Truths About Healthcare’s Data Crisis (And How to Destroy It) Free Access to Research Artifact
Jun 25
•
Mike Boysen
1
7 Uncomfortable Truths About Global Data Privacy Costing Enterprises $46 Billion a Year
Complete research artifact included
Jun 25
•
Mike Boysen
1
1
41:58
Your Revenue Forecast Is a Lie Built on a Paycheck
Deconstructing the $153 Billion Global Revenue Hallucination
Jun 24
•
Mike Boysen
1
18:09
The $400 Million Measurement Illusion
Why Modern Customer Experience Is Structural Theater (links to model 👇)
Jun 11
•
Mike Boysen
38:38
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